Faqs

We have put together our frequently asked questions and answers to share what our previous customers have asked about the Jaguar and Land Rover Current Serving programme. However, if you have a question or concern that isn't in the list, don't worry - every purchase is unique, which is why our dedicated team are here to help you with any queries you may have. Please contact us directly if you have any queries.

Who qualifies for the full Jaguar Land Rover military saving?
I'm a part-time reservist/Territorial Army member of HM Forces - can I receive a saving?

RAF, Royal Navy and Army Reserve members are now part of the Current Serving programme and will therefore receive full military concessions.

Who qualifies to purchase tax-free?

If you are posted or serving overseas, we can export your new vehicle directly to you. The eligibility of vehicles tax-free in the UK and for export from the UK is governed by HM Revenue and Customs.

Customers are responsible for ensuring that the import regulations of any country to which the vehicle is later exported are complied with - for example, import licence, port dues, landing charges, import duties. We recommend that you contact the relevant authorities or embassy in your destination country to understand these prior to placing an order.

What countries can I export to? Tax free or tax paid?

Currently we supply to all EU and EEA areas only. Please contact us for full information.

The EU countries are:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

The EEA includes EU countries and also Iceland, Liechtenstein and Norway.

Can I purchase a used or military-specification vehicle?

Unfortunately, used vehicles do not receive military savings. You can view our group stock on the below links:

We do not supply military grade equipment - we stock new domestic vehicles with military savings.

Can I purchase a vehicle for another person and still receive full military savings?

No - you, as a member of HM Forces with the entitlement, must purchase the vehicle and it must remain under your ownership for 12 months.

Do you offer retailer services like finance and part-exchange?

Yes, at Hendy Jaguar Land Rover Military sales we offer retailer services such as financial plans and part-exchange, however we do not offer retail customer savings on top of our Current Military programmes.

What support can I receive after purchase?

Drive with the confidence of knowing that your brand-new Jaguar or Land Rover comes with an unlimited-mileage three-year manufacturer's warranty, which offers free repairs and roadside assistance. Visit your Jaguar Land Rover Approved Service Centre to make a claim or find out more.

If you need a repair while stationed in the UK or Europe, you don't need authorisation from Jaguar or Land Rover - simply follow the buttons below to find your nearest retailer.

Our expert team are always here, should you need any advice about a repair.